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10. Policy Updates9. Third-Party Links and Integrations8. Cookies and Analytics7. Your Rights6. International Data Transfers5. Data Storage and Security4. Data Sharing and Disclosure3. How We Use Your Information2. Information We Collect1. Introduction

1. Introduction

Welcome to Avalon-AI.

We specialize in delivering automation, artificial intelligence (AI), and system integration solutions that enhance business operations through platforms such as Odoo ERP, CRM systems, and a variety of third-party integrations.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, and digital platforms.

By using our services or visiting our website www.avalon-ai.com


2. Information We Collect

We collect information necessary to provide our services effectively and securely.

a. Information You Provide

  • Contact details: Name, email address, phone number, company name, and position.
  • Business data: Information related to your organization’s workflows, systems, and requirements for automation or AI projects.
  • Account information: Login credentials or access details for systems we integrate (such as Odoo accounts).
  • Support communications: Messages, requests, or technical inquiries submitted via email, chat, or helpdesk tools.

b. Information Collected Automatically

  • Technical data: IP address, browser type, device information, operating system, and referring URLs.
  • Usage data: Interactions with our website, service usage logs, and integration performance metrics.
  • Cookies: We use cookies and analytics tools to enhance your experience and improve our service quality.

c. Information from Third Parties

We may receive relevant business information from:

  • Integration partners such as Odoo S.A. or other connected service providers.
  • Publicly available sources (e.g., company directories).
  • Authorized partners that collaborate with us to deliver technical solutions.
 

3. How We Use Your Information

We process your data for legitimate business and operational purposes, including:

  • Service delivery: Implementing and maintaining Odoo-based systems, AI models, and automation workflows.
  • Personalization: Customizing solutions according to your organization’s processes and requirements.
  • Communication: Providing updates, technical support, or responding to your inquiries.
  • Analytics and improvement: Monitoring usage patterns to enhance system performance and reliability.
  • Legal and compliance purposes: Meeting contractual or regulatory obligations and preventing misuse.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data.

We may share data only with trusted entities under confidentiality and data protection agreements:

  • Authorized Avalon-AI personnel and contractors involved in project delivery.
  • Technology partners and service providers (e.g., Odoo, cloud hosting, communication platforms, or data analytics providers).
  • Regulatory authorities when required by law or to protect our legal rights.

All third-party partners are required to follow strict security and privacy standards consistent with this policy.

5. Data Storage and Security

Avalon-AI uses industry-standard security measures to protect your personal information, including:

  • Encrypted data transmission (SSL/TLS).
  • Secure storage and restricted access within our systems and Odoo environments.
  • Role-based access control and authentication measures.
  • Regular monitoring and risk assessments to prevent unauthorized access or data loss.

We retain your personal information only for as long as necessary to fulfill service purposes, comply with legal obligations, or maintain business records.

6. International Data Transfers

Your information may be processed or stored in different geographic regions depending on the systems or services used (e.g., Odoo servers, cloud providers).

Where applicable, we ensure that appropriate safeguards—such as Standard Contractual Clauses (SCCs) or equivalent legal protections—are in place to secure your data.

7. Your Rights

You may have the following rights under applicable data protection laws (including GDPR, where applicable):

  • Access – Request a copy of the personal information we hold about you.
  • Correction – Ask us to correct inaccurate or incomplete information.
  • Deletion – Request deletion of your data where legally permissible.
  • Restriction or objection – Object to or restrict how your data is processed.
  • Data portability – Request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the information below.

8. Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors use our site, improve usability, and enhance content relevance.

You can control or disable cookies through your browser settings.

For more details about cookie management, refer to your browser’s privacy settings or our cookie notice (if available).

9. Third-Party Links and Integrations

Our website and services may include links or integrations with external systems (e.g., Odoo Apps, WhatsApp, Google Workspace, or similar).

We are not responsible for the privacy practices of these external platforms.

Please review their respective privacy policies before sharing any personal information.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services, technologies, or legal requirements.

The updated version will be posted on www.avalon-ai.com